Aaron Linscott

An adaptable, knowledgeable and well-respected IT & Service Delivery Professional with expertise in team leadership and the support/delivery of complex technologies.

12 GCSEs - Grade A to C, including Math and English

  • Leadership & Development

  • Advanced Networking

  • Enterprise Deployments

  • Hiring & Onboarding

  • Resourcing Allocation

  • Problem Solving

  • Troubleshooting

  • Documentation

  • Strategic Thinking

  • Decision Making

  • Project Delivery

  • Customer Service

  • Solution Architecture

  • Microsoft 365

  • Salesforce

  • Lucidchart

  • Dynamics 365

  • Quip

  • Zoom

  • Teams

  • Slack

  • Workday

  • Smartsheets

  • Alchemer

  • DocuSign

  • JIRA

  • Security Cleared (Details available upon request)

  • Ericsson Enterprise Wireless (formerly Cradlepoint) CPCNA & CPCNP

  • Multiple Citrix Certifications (Expired)

  • Veeam Backup & Replication Certifications (Expired)

  • Palo Alto ACE (Expired)

  • Microsoft Certified Professional (Expired)

  • Microsoft Certified Technology Specialist (Expired)

  • CompTIA A+ (Expired)

  • Artificial Intelligence for Product Managers

  • Communicating with Emotional Intelligence

  • Unconcious Bias

  • Rules for Rising Leaders

  • How to Manage your Manager

  • Communicating with Confidence

  • Communicating Across Cultures

  • How to be a Positive Leader

  • Being an Effective Team Member

  • Available upon request

AARON LINSCOTT

Professional Profile

A dynamic and results-oriented Service Delivery Manager with over 15 years of experience in the IT sector, specialising in the successful delivery of complex technology projects. Security cleared and recognised for exceptional leadership and people management skills, I excel in fostering high-performance teams whilst driving client trust and satisfaction. Adept at both independent and collaborative work, I have a proven track record of managing large-scale and bespoke deployments, ensuring alignment with organisational goals and client needs.

Work Experience

Manager, Service Delivery UK

AXON | January 2025 - Present

Leading a team of Project Managers, Professional Service Managers & System Integration Engineers in the UK

  • Led and mentored a team of service delivery and technical experts through a business reorganisation.

  • Developed individual goals and team KPIs aligned with business metrics to enhance service quality.

  • Collaborated on knowledge sharing initiatives to build knowledge and engagement among geographically dispersed Commonwealth teams.

  • Efficiently allocated resources to optimise UK service delivery.

  • Handled escalations to ensure timely resolution of issues.

  • Built dashboards to track project delivery and customer satisfaction metrics.

  • Oversaw and contributed to the development of processes and standardised practices through SOPs and playbooks.

  • Communicated insights and metrics to leadership, effectively representing customer priorities.

EMEA Professional Services Manager, Team Lead

AXON | December 2022 - January 2025

Remotely leading a team of Professional Service Managers across the UK and Europe

  • Successfully managed & mentored a high-performing team through coaching, performance reviews & resource management.

  • Owned implementation of service offerings, records of installation, team project tracker, guides, skills matrices, goals & customer satisfaction surveys.

  • Efficiently allocated resources to optimise EMEA-wide service delivery.

  • Developed team SharePoint site, onboarding, 1:1s, RACIs, training programmes & deployment documentation to facilitate knowledge transfer internally & with customers or partners.

  • Travelled to client sites around UK & Europe to facilitate meetings & deployments.

  • Managed site operations, including coordination with third-party contractors and customer resources.

  • Proactively identified & improved problems with implementations and team processes.

  • Fostered a culture of collaboration, accountability, and continuous improvement.

Professional Services Manager, UK

AXON | September 2021 - December 2022

Deploying complex SaaS & hardware solutions for UK Law Enforcement

  • Led a team of Professional Services specialists, working closely with clients throughout the UK and Europe.

  • Conducted technical site assessments, solution design, and integration planning tailored to individual client needs.

  • Proactively identified and troubleshot implementation issues and process challenges.

  • Trained colleagues, customers, and contractors on the installation and use of hardware, software, and cloud services (SaaS).

  • Collaborated with Project Managers to plan and implement strategies for operational management and deployment of solutions.

  • Ensured effective communication on training and technical matters with Product Managers, end users, and manufacturers.

  • Documented technical requirements, design diagrams, and responsibilities (RACI) to support project outcomes.

  • Managed site operations including third-party contractors and customer resources.

  • Conducted installs, configurations & testing of interview room, in-car video system, activation device, and body-worn camera solutions, adapting deployment techniques to the individual needs of each client.

  • Developed an improved product for conducting in-field interviews.

  • Performed other duties as required by lean & evolving business.

Senior Technical Support Engineer

AXON | July 2020 - September 2021

Supporting & troubleshooting complex SaaS & hardware solutions for UK Law Enforcement

  • Worked closely with clients to ensure a positive experience with AXON products and services.

  • Collaborated with various teams to triage and prioritise change and feature requests.

  • Provided front-line email and phone technical support to global customers, diagnosing and resolving product issues.

  • Developed knowledge base articles on frequent and critical issues to enhance support efficiency.

  • Conducted technical site assessments and integration planning, delivering successful on-site surveys and product implementations.

3rd Line Support Engineer/Consultant

BRIGHTCLOUD | March 2018 - July 2020

  • Engaged in pre-sales consultancy and design of complex IT solutions.

  • Investigated and resolved escalations from the 2nd line support team, providing advanced knowledge transfer sessions.

  • Adhered to SLAs, Change Management, and ITIL frameworks, ensuring compliance with ISO 27001 and ISO 9001 standards.

  • Provided expert installation, support, and troubleshooting of networked Windows Client/Server environments, VMware and various SaaS solutions.

2nd Line Support Engineer

BRIGHTCLOUD | January 2015 - March 2018

  • Delivered high-quality technical support, contributing to the overall success of the support team.

Support Team Leader

BRIGHTCLOUD | December 2013 - January 2015

  • Led a team of support engineers, ensuring compliance with service standards and the effective resolution of customer issues.

Support Engineer

BRIGHTCLOUD | May 2012 - December 2013

  • Provided technical support and troubleshooting for a range of IT solutions.

Trainee Support Engineer

BRIGHTCLOUD | Nov 2011 - May 2012

  • Assisted in delivering helpdesk and technical support services, gaining foundational knowledge in IT operations.

Trainee/Acting Assistant Manager

MARSTONS PLC | Dec 2009 - Nov 2011

  • Developed leadership skills while managing day-to-day operations in a fast-paced resturant environment.

Contract Co-ordinator & IT Assistant

NATIONWIDE Maintenance | Oct 2007 - Nov 2008

  • Provided support for IT operations, coordinating the deployment of resources and client contracts to enhance operational efficiency.